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FAQs/Ordering Process


Please review our packages/pricing.  We have an $500.00 minimum order requirement for wedding invitation and special event projects. Smaller events such as micro events, showers, rehearsal dinners, dinner parties and baby announcements are excluded from minimum order requirements.


SCHEDULE AN APPOINTMENT (6-12 months before your event)

We meet by appointment to give each client our undivided attention. We are happy to arrange a meeting time that works best with your schedule - weekdays, evenings and weekends. Please call or text 818-590-3319 or email us at to schedule an appointment.



Your custom invitation project includes 1 (one) complimentary 60 - 90-minute initial design meeting and one follow-up meeting of up to 30 minutes if needed to confirm materials and ink colors. During our meeting, we will learn more about you and the vision you have for your event. Together we will look at invitation samples, color palettes, paper swatches, fonts and printing options. Based on your preferences, we will make design suggestions, organize a design concept and explore wording and etiquette options with you. Following your design meeting, we will prepare a proposal for you which includes a detailed invoice and timeline contract.



To schedule your order and begin work on your proofs, please: 1) Review your itemized invoice 2) submit your 50% payment 3) review and sign your contract.  The deposit is non-refundable and pays for all custom design time, proofing, and materials.



Your project includes 1 (one) digital PDF proof of each item based on the design consultation plus up to 3 (three) rounds of proof changes. Any additional proof changes after the 3rd round is an extra $50 each. Please carefully review each item in your proof set. Our designers will do a basic review of your text, but the final inspection of all spelling and information is your responsibility. You must sign and return the cover page of the proof to begin production. Your signature confirms that you have reviewed and approve all materials and quantities, as well as the design and text. All items will be printed exactly as shown on the approved proof. Changes requested after final proof approval will be charged $100 and will require a new proof. Additional fees may also be charged if new plates and materials are required.



The average production time is 2-4 weeks after proof approval has been received, but production times may take longer for complex projects and during high volume times. If scheduling permits, rush service may be available for an additional fee. If the scope of your design should change dramatically during the proof process, a new cost proposal must be approved, and a new timeline may need to be established.



Your final guest list for envelope addressing must be submitted on or before the due date listed on this contract. Late guest list submissions will cause the target pick-up date to move back accordingly. Please submit 1 (one) single spreadsheet formatted according to our guest list submission instructions. Should you need to make corrections or additions after your initial list has been submitted, you must send a new updated spreadsheet to replace your original one. Updates received in the body of an email cannot be accepted. Guest lists will be printed exactly as submitted. Our designers will do a basic review of your guest list, but the final inspection of all spelling of names and addresses is your responsibility. Please carefully review your guest list to ensure accuracy before emailing it to us. For best results, please follow the guidelines in our guest list submission instructions, and remember to following proper etiquette by spelling out states and streets - California, not CA and Street, not ST. Please contact us for etiquette advice if you have questions.



Escort card and /or place card lists must be emailed to us by the due date listed on this contract. Lists submitted 5 days or less before the event will be charged $50. Lists must be sent in an Excel spreadsheet containing 1 column for guest(s) names, 1 column for table number, and 1 column for each entree selections (if applicable).



Your order will be ready for in-store pick-uplocal delivery, or FedEx shipping within 3 business days of your contracted delivery date. Please wait for email or text confirmation that your order is ready then let us know your preferred pick-up/delivery day and time so we can schedule your appointment. 


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